FAQ

At Kasha's Beauty Kouture, we want to make sure you have all the information you need to shop with confidence. Here are some of the questions we get asked the most:

What are your shipping options and delivery times?

We offer various shipping options, including standard and expedited. Delivery times depend on your location and the selected shipping method. Please check our Shipping Policy for details.
What happens if my package is lost or stolen?

We recommend reaching out to the shipping carrier with your tracking information. For additional support, please contact our customer service team.
How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the shipping carrier's site.
How can I contact customer support for assistance?

You can reach our customer support team through the Contact Us page on our website or by emailing [support@email.com].
Are the makeup products cruelty-free?

Absolutely! LimeLife by Alcone is committed to cruelty-free practices, ensuring our makeup products are not tested on animals.
Can I return a makeup product if it doesn't suit my skin tone?

Yes, we offer returns on makeup products within our specified return period. Refer to our Returns & Exchanges policy for more details.
Are your makeup products suitable for sensitive skin?

LimeLife by Alcone products are formulated with high-quality, skin-friendly ingredients. If you have specific skin concerns, we recommend performing a patch test or consulting with a dermatologist.
Can I cancel my order after it's been placed?

Unfortunately, once an order is placed, cancellations cannot be accommodated. We process orders quickly to ensure prompt delivery. Please review your order carefully before confirming your purchase. If you have any concerns, please contact our customer support team for further assistance.